Warranty, Exchanges & Replacement Policy

Every piece of jewelry is thoughtfully handcrafted using authentic, sustainably harvested Alaskan fish skins (Chinook, Coho, Sockeye, Chum) and high-quality materials including sterling silver, 18k gold-plated settings, stainless steel, resin, and natural gemstones. Because we use organic materials sourced directly from nature, no two pieces are identical.

We stand behind our craftsmanship and want you to wear your handcrafted piece with total confidence.

1. 30-Day Happiness & Sizing Guarantee

We want you to love your jewelry from the moment you open your package.

  • 30-Day Returns & Exchanges: Unworn items in their original condition and packaging (attached to original display backing) may be returned or exchanged within 30 days of delivery.

  • Ring & Bracelet Sizing: If a ring or bracelet doesn't fit quite right, contact us within 30 days, and we will happily exchange it for a different size (subject to inventory availability).

  • Return Shipping: For voluntary exchanges or returns, buyers are responsible for return shipping costs. Returned items must be securely packaged.

2. 1-Year Craftsmanship & Manufacturing Warranty

We build our jewelry to last, but occasionally manufacturing flaws occur. All jewelry purchased directly through our website or official market booths is backed by our 1-Year Limited Craftsmanship Warranty.

What Is Covered:

  • Structural Defects: Broken clasps, solder failures, or detached post backings.

  • Setting Issues: Loose stones or setting failures due to manufacturing defects upon arrival.

  • Material Failures: Defects in resin seals, bezels, or metal integrity unrelated to normal wear or accidental trauma.

What Is Not Covered:

  • Normal Wear & Tear: Expected metal tarnishing over time, minor surface scratches, or worn plating caused by daily use, water exposure, or harsh cosmetics/perfumes.

  • Accidental Damage & Abuse: Bent shanks/posts, crushed metal, or lost items resulting from impact, snagging, or improper storage.

  • Third-Party Modifications: Any sizing, repairs, or alterations performed by outside jewelers invalidate this warranty.

  • Natural Organic Variations: Slight differences in fish skin texture, scale pattern, or natural stone color compared to website photos are inherent to organic crafting and are not considered defects.

3. Organic & One-of-a-Kind Replacement Disclaimer

Because our fish skins and gemstones are natural and unique, exact identical replacements are usually not possible.

  • If your item is approved for warranty replacement, we will make every effort to craft or select a piece using the same species (e.g., Sockeye, Coho) and setting style with closely matching color tones.

  • If your specific design or species variation is no longer available, we will offer you an exchange for a piece of equal value or store credit.

4. How to Submit a Repair or Replacement Request

To begin a warranty claim, exchange, or repair request, please follow these simple steps:

  1. Contact Us: Email us at homesteadhandicraftalaska@.com with your Order Number (or market/event where the item was purchased) and a brief description of the issue.

  2. Include Photos: Please attach 2–3 clear photos showing the entire piece as well as a close-up of the specific area or defect.

  3. Assessment: Our studio team will review your request within 2–3 business days. If covered under warranty, we will issue a prepaid return shipping label and provide instructions for sending the item back for repair or replacement.